Service Offering – UNIX
Daily
- Monitoring Files system alerts and errors.
- Performance monitoring of production servers.
- Monitoring for hardware errors and alerts.
- Housekeeping activities.
- Check for successful backups of production servers.
- Analyzing server logs like /var/log/messages and cluster logs.
- Working on Incident and Change Management Tickets.
- Any OS report generation as and when needed basis. Ex: Uptime report for servers, Performance report, etc…
- User administration
- Monitor the completion logs for schedule jobs in OS.
- Coordinate with vendor support for software/hardware issues.
- Co-ordination with Other support teams which presence is only in onsite.
- Co-ordinate with vendor support for hardware issues and hardware replacement.
- Hands and Feet Support (on demand)
- Co-ordinate with vendor support for hardware issues and hardware replacement.
- Hands and Feet Support (on demand).
Weekly
- Performing Change Request on schedule basis.
- Supporting the vendor for Hardware replacements.
- Prepare Standard Operating Procedure for the activities performed.
- Schedule OS mksysb backup and Monitor its completion.
- Cron Schedule , Participate in CCB meetings.
- RCA (On MIR occurrence) , KEDB updates
Monthly/Quarterly
- Patch and Package management
- Upgrade of firmware for Hardware.
- Disk Management
- New server build based on the request from Solution Architect.
- RCA (On MIR occurrence)
- Identify risks in the environment and update the stake holders.
- Identify Service Improvement plan
- Asset Management , Package builds
- Software distribution for patch upgrades.
- Discuss and plan for new server/project builds with solution architect.
- Discussion with Solution Architect for the new environment/project builds.
- Power down/Power up of Physical Servers.
Yearly
- Upgradation of third party tools like control-m, patrol, netbackup agents, etc…
- Upgrades of HMC, ILO, etc.
- DR activity for agreed services.
- License renewal for Vendor support.
- New server build based on the request from Solution Architect.
- Identify and decommission the servers which are no longer used.
- Server hardening and compliance monitoring.
- Plan for hardware and Operating System upgrades.
- Plan for DR Schedules and carry out the DR procedure on demand.
- Involve in Planning and execution of new in-flight projects.